FAQs

Can I request a custom size art print?

Yes, you can. Please message us for the details. However, keep in mind that a custom size may crop a piece of the painting.

I would like my print on canvas or some other substrate. Will you do this?

Unfortunately not. For the time being, we only offer prints only on hiqh quality paper.

Do you offer framing?

There is not such an option.

How should I care for my prints?

If the print has been delivered in a tube, we recommend carefully removing it from the tube as soon as possible, and either framing it right away or storing it flat in a clean, dry, and well-ventilated space, such as inside an archival box or rigid folder. If you need to handle your unframed print, make sure to always work with clean, dry hands or cotton gloves, and be cautious to avoid touching the printed image. Lift the print gently by holding opposite corners to avoid creases and dents. It is best practice to avoid exposure to heat, humidity, direct sunlight or long exposure to bright artificial lights, as it will accelerate the natural ageing process. 

How do I use a coupon code?

All coupons should be entered when prompted in the checkout prior to completing the purchase. This will ensure that the discount codes will be applied.

Does free shipping apply to all orders?

Yes, it applies to any kind of order and to any country worldwide.

When will I receive a shipping tracking number?

Tracking details will be emailed to you once your order has shipped. Art prints and original paintings are shipped within 5 business days. Custom order portaits shipping depends on the order details.

Do I qualify for free return shipping?

Free return shipping is only elligible for orders shipped inside Greece and shipped back with Hellenic Post - ELTA SA. For orders outside Greece we would gladly accept your return, but orders shipped outside Greece do not qualify for free returns and are the responsibility of the customer.

Please ship your return to:

13 Grigoriou Theologou

Athens, 11471

When will I be refunded for my return?

Your refund will be processed once your return has been received. 

General Informations

You can also take a look at Artistic Shine's blog to find more general information about art prints, art in general, and other interesting posts.

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